Order Cancellation Policy
In case customer wants to return a product, the customer must write to us at
totalnutrition20@gmail.com, a quick response is assured to such mails. Customer can also call
us at +91 8397999888, which remains open from Monday to Saturday between 10.00AM to
06.30PM (IST) except declared holidays.
The TOTAL NUTRITION Care team must receive and approve your return request. Once your
request is received and approved, we will arrange for a return pick up at an agreed upon time.
Please note an order can only cancelled within 24 hours of placing the order. Once the order
has dispatched, no cancellation request will be entertained.
Returns and Replacements are done FREE OF COST if wrong products or defective products are
received by the customer. Products that are eligible for Return and Exchange can be returned
within 7 days of receiving the Order at your Doorstep.
Return/Exchange Policy
The products can be exchanged or returned within 5 days post-delivery, only if the delivered
products are defective or damaged. The returns shall not be accepted in the following cases:
Product is damaged due to misuse/overuse
Product is used or altered by customer
If request is initiated after 7 business days of order delivery
Refund (For Returns/Cancellations)
In case of a return or cancellation, the refund shall be initiated post the product is delivered
back to us and the quality of the products returned is verified by us.
If product is open it will not return back, In case damage return product.
Customer give photo of box & product, invoice copy, batch no & expiry mentioned on box and
our team will check & then return
Prepaid orders – The amount shall be credited to your account through which the payment was
done. It may take 7-10 business days for the amount to reflect in your account.
Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per
your preference and details shared with us
Note: - Refund amount will not include shipping charges which you have paid.